Lawyer: Dragged passenger lost 2 teeth and broke his nose

A United Airlines passenger suffered a concussion, broken nose and lost teeth when he was wrenched from his seat and dragged down the aisle of a plane, the man's lawyer said Thursday.

"For a long time, airlines, United in particular, have bullied us", said Thomas Demetrio, Dao's attorney.

Last week, United airlines was the one topic that dominated social media.

The letter went on to claim that the incident occurrent on one of United's "contracted Express carriers, separately owned and operated by Republic Airline". Bell says they got out of their seats and stepped on it. Bell was stung by the scorpion, so he and his wife searched all over the internet about scorpions and what its sting could do.

The city of Chicago, which Demetrio said had also not contacted the attorneys and family, is also potentially involved in any lawsuit because of the officers' involvement.

United Airlines just can't catch a break. He screamed as officers pulled him from his seat, and was bloodied by the altercation.

Lawyer Thomas Demetrio said that his client had suffered concussion, a broken nose and lost two front teeth in the episode which sparked global outrage as video film went viral. Munoz initially said, "I apologize for having to re-accommodate these customers".

"We were completely horrified and shocked at what had happened to my father", she said.

In response, United Airlines released a statement reiterating apologies from earlier in the week.

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On Thursday morning, Dr. Dao's family talked about the ordeal.

The lawyer said the law stated that passengers could not be ejected from planes with unreasonable force.

"No, I'm not going", Dao says in the video.

Richard said that was the worst thing to do because when we landed everyone wanted to see it. The situation could have been avoided if the airline, which offered $800 travel vouchers and a hotel stay for passengers to rebook on another flight, had simply upped their offer, Demetrio said. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.

Quinn said that under the passenger contract, removing Dao from the plane while it was still at the gate was no different from denying him boarding.

It's astonishing, but true: A passenger can legally be violently dragged from a flight for which he holds a valid ticket.

"It was a failure of our system", Slater said.

Munoz told ABC that the escalation of the Sunday incident was due in part to the fact that "we have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense", something he said he believes the airline can fix. Meanwhile, a group of 21 senators said they planned to examine the incident.

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