Outage problems at mobile service providers causing voice service issues

‘National’ Rogers wireless service outage frustrating first responders

The spokesperson added it's not possible for police to track the number of calls that were dropped, but confirmed the issue began Sunday afternoon - when reports of network outages across Canada began to emerge.

It said "some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service".

Phone, text, and data services are still active but Rogers says some customers may experience dropped calls.

While a voice-service interruption of this type is rare, 911 contact methods need to be updated to provide options other than through a call centre, according to Manish Nargas, a consumer and mobile research analyst at IDC Canada. "Teams are working hard to fully resolve the issue and we sincerely apologize to our customers".

During the peek of the outage, the London Police Service in Ontario said that the outage meant that wireless users couldn't call 911 for emergencies.

A spokesperson for Winnipeg-based Bell MTS said its customers in Manitoba had the same experience as other Bell customers.

When dispatchers call people back to follow up, they say they can only get a busy signal. The companies were still working on Monday to restore complete service. "We apologize for any inconvenience and thank you for your patience", read a post on Rogers' service update. It says those problems were resolved about 1 a.m. Monday.

At the moment, the issue remains isolated and is only affecting call services.

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